Privacy Policy

1. Introduction

Jag Journey, LLC ("we," "us," or "our") operates the Reforged platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when you:

• Create an account: Name, email address, password, organization name
• Subscribe to a plan: Billing address, payment card information (processed by Stripe)
• Use the Service: Content you create, upload, or manage
• Contact us: Messages, feedback, support requests
• Participate in surveys or promotions: Responses and preferences

2.2 Automatically Collected Information

When you access the Service, we automatically collect:

• Device information: Browser type, operating system, device identifiers
• Log data: IP address, access times, pages viewed, referring URLs
• Usage data: Features used, interactions, preferences
• Cookies and tracking: See our Cookie Policy section below

2.3 Information from Third Parties

We may receive information from:

• Payment processors (Stripe) for billing verification
• Analytics services for usage patterns
• Social login providers if you choose to connect accounts

3. How We Use Your Information

We use collected information to:

• Provide, operate, and maintain the Service
• Process transactions and send billing information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Improve and personalize your experience
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent or unauthorized activity
• Comply with legal obligations

4. How We Share Your Information

We may share your information with:

4.1 Service Providers

Third parties that help us operate the Service:

• Stripe: Payment processing
• AWS/Cloud providers: Hosting and infrastructure
• Email services: Transactional and marketing emails
• Analytics: Usage analysis and improvement

4.2 Legal Requirements

We may disclose information if required by law, legal process, or government request.

4.3 Business Transfers

In connection with a merger, acquisition, or sale of assets, your information may be transferred.

4.4 With Your Consent

We may share information with your consent or at your direction.

5. Data Retention

We retain your information as long as your account is active or as needed to provide services. We may retain certain information for legitimate business purposes or as required by law.

When you delete your account, we will delete or anonymize your personal information within 90 days, except where retention is required for legal compliance.

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption in transit (TLS/SSL) and at rest
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have rights to:

• Access: Request a copy of your personal data
• Correction: Update inaccurate information
• Deletion: Request deletion of your data
• Portability: Export your data in a common format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Limit how we process your data

To exercise these rights, contact us at [email protected].

8. Cookies and Tracking Technologies

8.1 Types of Cookies We Use

• Essential cookies: Required for the Service to function
• Analytics cookies: Help us understand how you use the Service
• Preference cookies: Remember your settings and choices
• Marketing cookies: Track advertising effectiveness (with consent)

8.2 Managing Cookies

You can control cookies through your browser settings. Disabling certain cookies may affect Service functionality.

9. Children's Privacy

The Service is not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

11. California Privacy Rights (CCPA)

California residents have additional rights under the CCPA:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising privacy rights

12. European Privacy Rights (GDPR)

If you are in the European Economic Area, you have rights under GDPR including:

• Right to access, rectification, and erasure
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

13. Third-Party Links

The Service may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Service. Your continued use after changes constitutes acceptance.

15. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Privacy inquiries: [email protected]
• General inquiries: [email protected]